JPMorgan Chase, the world's largest bank by assets, has approved the use of its in-house artificial intelligence system to help employees write annual performance reviews – a move that underlines how quickly AI-generated content is being integrated into corporate workflows.
According to the Financial Times, the US banking giant has launched a large language model (LLM) tool that enables employees to generate draft reviews based on prompts, streamlining a process that can be extremely time-consuming in larger organizations.
The rollout, following months of internal testing, highlights both the productivity benefits and ethical dilemmas associated with AI in the workplace – where the line between human and machine-generated text is increasingly blurred.
JPMorgan's internal guidance instructs employees to use AI systems as a starting point when writing reviews, emphasizing that ultimate responsibility rests with the author. The tool cannot be used for compensation or promotion decisions, according to people familiar with the rollout.
The bank declined to comment publicly but sources said the move was aimed at improving efficiency and sustainability across its global workforce of more than 300,000 employees.
A recent report from Boston Consulting Group found that AI-assisted drafting of performance reviews can reduce writing time by 40 percent, freeing up managers to focus on coaching and qualitative feedback.
JPMorgan has already launched its LLM suite, an internal AI platform equivalent to OpenAI's ChatGPT, to nearly 200,000 employees within eight months of its launch last year — one of Wall Street's largest large-scale adoptions of generic AI.
Developed in-house for security and compliance, the platform allows employees to securely access and experiment with third-party AI tools while protecting client and regulatory data.
The technology is already used throughout the bank – by software engineers to review code, by investment bankers to draft presentations, and by legal teams to review contracts.
JPMorgan invests more in technology than any other global bank, according to Chief Executive Jamie Dimon, planning to spend $18 billion in 2025, including $2 billion annually on AI initiatives.
“It impacts everything — risk, fraud, marketing, idea generation, customer service. And that's just the tip of the iceberg,” Dimon told Bloomberg earlier this month.
Raj Abrol, CEO of AI firm Galetics, said the announcement shows how financial institutions are accelerating AI adoption – but warned that trust remains a major hurdle.
“It is clear that the banking industry is moving toward the limitless power of AI to transform critical processes,” Abrol said.
“However, the use of expert AI assistants must advance further if banks are to fully realize the long-term benefits – particularly in risk and credit management.”
In the financial services sector, AI is increasingly seen as a strategic differentiator, with companies from Goldman Sachs to HSBC exploring how to integrate large language models into their operations.
Dimon has previously said that AI will “transform every job”, eliminating some roles while creating new ones.
jamie young
Jamie is a senior reporter at Business Matters, with over a decade of experience in UK SME business reporting. Jamie has a degree in Business Administration and regularly attends industry conferences and workshops. When Jamie is not reporting on the latest business developments, he is passionate about mentoring budding journalists and entrepreneurs to inspire the next generation of business leaders.
